Your balance
Every charged call is paid from your balance. This page says how the balance works and how an error affects it.
Your balance is in dollars
Your balance is in US dollars, to the cent, and it never expires. It stops at zero: a call your balance cannot cover is refused, never billed later. Each call's price is on its reference page and in the per-call price list.
There is no free balance and no sign-up grant: add funds with a pack before your first charged call.
Add funds
Buy a pack on the dashboard's Billing page. Each pack adds this much to your balance:
- $50 pack — $50 to spend
- $250 pack — $275 to spend
- $1,000 pack — $1,150 to spend
A 402 insufficient-credits means your balance is too low for the call; add funds before trying again.
Bonuses
Bonus balance is kept apart from paid balance. Bonus is spent after your paid balance, and can't be refunded or used for Desk-only calls.
Refunds
First pack: the unused part is refunded on request within 14 days of purchase, bonus removed. Every other purchase is final, except for our mistakes.
Nothing renews unless you turn on automatic top-up. Money goes back only to the card that paid.
Free calls
Free calls need a saved card and are capped at 500 a day per account, across the app, the API and assistants. Free calls start again at 00:00 UTC. Paid calls are not affected.
What an error does to your balance
Read the error's type, not just its HTTP status.
The error catalogue lists the outcome for every error.
No charge
These errors charge nothing.
Charged, then returned to your balance
The call was charged; detail says whether the return is applied or pending.
Charge outcome unknown
Whether the call was charged is unknown. Any charge recorded for the call is returned to your balance.
| Errors |
|---|
spend-indeterminate |