# Request rejected by an upstream data service A data service we use did not accept part of this request, such as an identifier, place or option. Returned to your balance. | Fact | Value | | --- | --- | | HTTP status | `400` | | Type | `https://docs.investorliftdata.com/errors/upstream-rejected-request` | | Charged | The call was charged; detail says whether the refund is applied or pending. | | Retry | Change the request as the detail directs before sending it again. | ## Common causes - A data service rejected an identifier, option or cursor. - The requested place or dataset is not accepted or covered by that service. ## How to fix 1. Correct the request against the API reference and send it again. 2. Check the identifier, place, cursor and options before sending again. ## Example response body **Refund applied** ```json { "type": "https://docs.investorliftdata.com/errors/upstream-rejected-request", "title": "Request rejected by an upstream data service", "status": 400, "detail": "An upstream data service rejected this request — an identifier, parameter, cursor, place or dataset it does not accept or does not cover — so no answer was produced. The price of this call has been returned to the Account's balance. Correct the request and send it again.", "trace_id": "00000000-0000-4000-8000-000000000000" } ``` **Refund pending** ```json { "type": "https://docs.investorliftdata.com/errors/upstream-rejected-request", "title": "Request rejected by an upstream data service", "status": 400, "detail": "An upstream data service rejected this request — an identifier, parameter, cursor, place or dataset it does not accept or does not cover — so no answer was produced. Returning the price of this call to the Account's balance is pending and will be applied. Correct the request and send it again.", "trace_id": "00000000-0000-4000-8000-000000000000" } ``` Quote the `trace_id` to `support@investorliftdata.com`.