# This call needs a Desk

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Buyer and lender data is sold only with a Desk. Your account buys with packs, which cover underwrites, property files, listings and summaries. Nothing charged.

| Fact | Value |
| --- | --- |
| HTTP status | `403` |
| Type | `https://docs.investorliftdata.com/errors/desk-only` |
| Charged | Nothing is charged by a call that ends here. |
| Retry | Fix the account condition, then send the identical request again. |

## Common causes

- You called buyer and lender data, which is sold only with a Desk.
- Your account is a pack account (self-serve).

## How to fix

1. To talk about a Desk, write to `support@investorliftdata.com`.

## Example response body

```json
{
  "type": "https://docs.investorliftdata.com/errors/desk-only",
  "title": "This call needs a Desk",
  "status": 403,
  "detail": "Buyer and lender data is sold only with a Desk. Your account buys with packs, which cover underwrites, property files, listings and summaries. Nothing was charged.",
  "trace_id": "00000000-0000-4000-8000-000000000000"
}
```

Quote the `trace_id` to `support@investorliftdata.com`.