# Calls are paused on this account

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Calls are paused on this account. Nothing charged.

| Fact | Value |
| --- | --- |
| HTTP status | `403` |
| Type | `https://docs.investorliftdata.com/errors/account-paused` |
| Charged | Nothing is charged by a call that ends here. |
| Retry | Fix the account condition, then send the identical request again. |

## Common causes

- An operator paused calls on your account. Every key answers this until calls are resumed.
- Your keys, team and sign-in are unchanged.
- Your account is paused while we look into something. Your balance is safe.

## How to fix

1. Contact support to have calls resumed.

## Example response body

```json
{
  "type": "https://docs.investorliftdata.com/errors/account-paused",
  "title": "Calls are paused on this account",
  "status": 403,
  "detail": "Calls are paused on this account. Nothing was charged.",
  "trace_id": "00000000-0000-4000-8000-000000000000"
}
```

Quote the `trace_id` to `support@investorliftdata.com`.